Financial Information Services

Emergency Financial Services. +(404) 969-6930

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Wherever you travel worldwide, you can always count on AMERICAN EXPRESS Travel Service™ for any card-related need. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who speaks your language, and can help with:

  • Lost or stolen cards
  • Emergency replacement cards
  • Emergency cash advances
  • Locate an ATM that accepts the AMEXERICAN EXPRESS CARD®
  • Access account-related information
  • Access to any applicable card benefits

 
 

Now Available!*
United Kingdom / France Direct Line Service.
London            +44 0203-29-81410, Ext. 502
Bath                +44 0122-55-76101, Ext. 502
Halifax            +44 0142-26-30012, Ext. 502
Moscow (Scotland)         +44 0156-02-10011, Ext. 502
France                      +33 9 70307219, Ext. 502
Total UK (FreePhone Direct)     +0800-955-4722, Ext. 502
or simply "say" the name of the financial institution to be connected directly.


Now Available!*
United States & Canada Direct Line Service.
1-800-737-4917, Ext. 502
or simply "say" the name of the financial institution to be connected directly.

Available Now!*
Toll Free Non-Operator Assisted Direct Line Service
Available from ANYWHERE in Mexico.

*Note:  The new PUBLIC PHONE ACCESS TOLL FREE NUMBERS now work from any
Telmex public phones without the need to insert a card.

To Call Reversing the Charges from anywhere in Mexico, follow the
instructions below↓

The AMERICAN EXPRESS telephone numbers below are important for tourists that might need to contact us  because of lost or stolen traveler's checks, credit cards, or to simply find a balance on your account/credit card. All of our numbers listed below will accept collect calls from you while traveling anywhere in Mexico by making the call through this Toll Free Operator Services Number (this is a toll free number which does not require a card to be inserted into the pay phone):

Simply call the Toll Free Number above, and push "0" for a live operator, and ask the operator to place your call collect to any of our numbers listed below, and the operator will place that call for free by reversing the charges so that AMERICAN EXPRESS will pay for the entire length of your call no matter how long you may need to talk with us. This can save you a lot of money on your international calling needs, and especially in times of emergency.

And remember, any of our representatives can transfer your call --- even to an individual branch or department that you may require to personally deal with. So ask the representative for any department or branch that you wish to reach instead of hanging up and dialing multiple numbers. This should save you time and hassles.

First Dial: , then give the operator one of the numbers listed below asking that the call be made "collect" to your destination.

 

 
 
AMERICAN EXPRESS
Main Customer Service Numbers:
(905) 474-0870 - Call Collect
(336) 393-1111 - Call Collect

AMEX Emergency Card Replacement (please call collect):
(905) 474-9280 - Call Collect

AMEX Travel Emergency Assistance (please call collect):
(312) 935-3500 - Call Collect

AMEX Purchase Protection Plan (please call collect):
(905) 475-4822 - Call Collect

AMEX Car Rental, Flight & Baggage Delay, Hotel/Motel Insurance and Purchase Protection Plan::
(905) 475-4822 - Call Collect

AMEX Personalized Travel Service, including International Airline Program, Fine Hotels, Resorts & Spas and Cruise Privileges Program:
(416) 868-1888 - Call Collect

AMEX Platinum Card Concierge & Fine Dining Program (please call collect):
(617) 622-6756 - Call Collect

AMEX Global Assist Hotline (please call collect):
(715) 343-7977 - Call Collect
 
When calling from the USA or Canada, please use the Toll Free Number below to access the operator first:

 
 

Traveling?
For convenience while on the go, print emergency service information by clicking PDF icon at top pf page.

 

 

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TrueEarnings® Business Card from Costco and American Express

 

  • TrueEarnings® Business Card from American Express
  • Straight cash back-5% for Buying Automobile Gas, 3% for Eating Out, 2% for Taveling, 1% Virtually Everywhere Else, Including at Costco.
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  • No Annual Fee with Your Paid Costco Membership.
  • Flexible Payments - Pay in Full or Over Time.
  • No annual fee for Additional Cards.
  • Call using our Reverse Phone Service for full information.

  • Ask about these other offerings from American Express:
  • JetBlue Card from American Express
  • Blue Cash® for Business Credit Card
  • Preferred Rewards Gold Card
  • The Platinum Business Credit Card
  • Gold Delta SkyMiles® Business Credit Card
  • Blue Cash® from American Express
  • Preferred Rewards Green Card
  • Clear from American Express®
  • Hilton HHonors® Platinum Credit Card from American Express
  • Call using the our Reverse Phone Service for full information.

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ATTENTION:

Just need to contact a financial institution RIGHT NOW?

Then call one of the toll free numbers below for the country you are currently in:

(These Toll Free numbers work from ALL public payphones without requiring a card or coins.)

(Suggestion: Set a Speed Dial on your phones so you will have immediate access to all financial institutions without having to remember the telephone numbers!)


Toll Free Access via IPAN Call Button


Then, once you've dialed into one of our Public Access Numbers or use our Call Button, you can then simply SAY the name of the bank, insurance company, government agency, or financial institution you wish to be connected to, and you'll be connected immediately --- no need to remember telephone numbers --- Just SAY IT, and you're instantly connected!