Financial Information Services

Emergency Financial Services. +(404) 969-6930

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Wherever you travel worldwide, you can always count on MasterCard Global Service™ for any card-related need. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who speaks your language, and can help with:

  • Lost or stolen cards
  • Emergency replacement cards
  • Emergency cash advances
  • Locate an ATM that accepts MasterCard®, Maestro®, and Cirrus® brands
  • Access account-related information
  • Access to any applicable card benefits

 
 

Now Available!*
United Kingdom / France Direct Line Service.
London            +44 0203-29-81410, Ext. 501
Bath                +44 0122-55-76101, Ext. 501
Halifax            +44 0142-26-30012, Ext. 501
Moscow (Scotland)   +44 0156-02-10011, Ext. 501
France                      +33 9 70307219, Ext. 501
Total UK (FreePhone Direct)     +0800-955-4722, Ext. 501
or simply "say" the name of the financial institution to be connected directly.
 

Now Available!*
United States & Canada Direct Line Service.
1-800-737-4917, Ext. 501
and then enter Extension 501 to be connected directly to MASTERCARD.


Available Now!*
Toll Free Non-Operator Assisted Direct Line Service
Available from ANYWHERE in Mexico.

*Note:  The new PUBLIC PHONE ACCESS TOLL FREE NUMBERS now work from any
Telmex public phones without the need to insert a card.

 
To Call Reversing the Charges from anywhere in Mexico, follow the instructions below↓

The MasterCard telephone numbers below are important for tourists that might need to contact us  because of lost or stolen traveler's checks, credit cards, or to simply find a balance on your account/credit card. All of our numbers listed below will accept collect calls from you while traveling anywhere in Mexico by making the call through this Toll Free Operator Services Number (this is a toll free number which does not require a card to be inserted into the pay phone):

Simply call the Toll Free Number above, and push "0" for a live operator, and ask the operator to place your call collect to any of the MasterCard telephone numbers listed below, and the operator will place that call for free by reversing the charges so that MasterCard International will pay for the entire length of your call no matter how long you may need to talk with us. This can save you a lot of money on your international calling needs, and especially in times of emergency.

And remember, any of our representatives can transfer your call --- even to an individual branch that you may personally deal with. So ask the representative for any department or bank branch that you wish to reach instead of hanging up and dialing multiple numbers. This should save you time and hassles.

First Dial: , then give the operator one of the numbers listed below asking that the call be made "collect" to your destination.
 
 
MASTERCARD INTERNATIONAL GLOBAL SERVICES
 Main Customer Service Number:
(636) 722-6690 - Call Collect (24 hours a day)
(636) 722-7111 - Call Collect (24 hours a day)
(314) 275-6690 - Call Collect (24 hours a day)
(314) 542-7111 - Call Collect (24 hours a day)

 
 
When calling from the USA or Canada, please use the Toll Free Number below to access the operator first:

 

Note:  VISA OR MASTERCARD CREDIT CARDS OR DEBIT CARDS ISSUED BY ANY BANK WORLDWIDE MAY BE REPORTED BY CALLING THE VISA OR MASTERCARD TELEPHONE NUMBERS (click appropriate link). THESE OFFICES ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK, AND WILL TRANSFER YOUR CALL TO ANY BANK YOU WISH TO SPEAK TO --- EVEN FOR PURPOSES OF DISCUSSING PERSONAL, CORPORATE OR OTHER BANK-RELATED INFORMATION.

 

Traveling?
For convenience while on the go, print this emergency service information (see PDF Generator at top of page).

FDIC Money Smart Financial Education Program - (English & Spanish) FREE!


www.FDICMex.org

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ATTENTION:

Just need to contact a financial institution RIGHT NOW?

Then call one of the toll free numbers below for the country you are currently in:

(These Toll Free numbers work from ALL public payphones without requiring a card or coins.)

(Suggestion: Set a Speed Dial on your phones so you will have immediate access to all financial institutions without having to remember the telephone numbers!)


Toll Free Access via IPAN Call Button


Then, once you've dialed into one of our Public Access Numbers or use our Call Button, you can then simply SAY the name of the bank, insurance company, government agency, or financial institution you wish to be connected to, and you'll be connected immediately --- no need to remember telephone numbers --- Just SAY IT, and you're instantly connected!