Financial Information Services

Emergency Financial Services. +(404) 969-6930

 

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Wherever you travel worldwide, you can always count on VISA Travel Service™ for any card-related need. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who speaks your language, and can help with:

  • Lost or stolen cards
  • Emergency replacement cards
  • Emergency cash advances
  • Locate an ATM that accepts VISA®, Maestro®, and Cirrus® brands
  • Access account-related information
  • Access to any applicable card benefits


 
 

Now Available!*
United Kingdom / France Direct Line Service.
London            +44 0203-29-81410, Ext. 500
Bath                +44 0122-55-76101, Ext 500
Halifax            +44 0142-26-30012, Ext. 500
Moscow (Scotland)         +44 0156-02-10011, Ext. 500
France                      +33 9 70307219, Ext. 500
Total UK (FreePhone Direct)     +0800-955-4722, Ext. 500
or simply "say" the name of the financial institution to be connected directly.
 

Now Available!*
United States & Canada Direct Line Service.
1-800-737-4917, Ext. 500
or simply "say" the name of the financial institution to be connected directly.

Available Soon!*
Toll Free Non-Operator Assisted Direct Line Service
Available from ANYWHERE in Mexico.

*Note:  The new PUBLIC PHONE ACCESS TOLL FREE NUMBERS now work from any
Telmex public phones without the need to insert a card.

To Call Reversing the Charges from anywhere in Mexico, follow the instructions below↓

 

The VISA telephone numbers below are important for tourists that might need to contact us  because of lost or stolen traveler's checks, credit cards, or to simply find a balance on your account/credit card. All of the VISA numbers listed below will accept collect calls from you while traveling anywhere in Mexico by making the call through this Toll Free Operator Services Number (this is a toll free number which does not require a card to be inserted into the pay phone):

Simply call the Toll Free Number above, and push "0" for a live operator, and ask the operator to place your call collect to any of our numbers listed below, and the operator will place that call for free by reversing the charges so that VISA USA will pay for the entire length of your call no matter how long you may need to talk with us. This can save you a lot of money on your international calling needs, and especially in times of emergency.

And remember, any of our representatives can transfer your call --- even to an individual branch that you may personally deal with. So ask the representative for any department or bank branch that you wish to reach instead of hanging up and dialing multiple numbers. This should save you time and hassles.

First Dial: , then give the operator one of the numbers listed below asking that the call be made "collect" to your destination.


VISA
Main Customer Service Number:
(410) 581-3836 - Call Collect (24 hours a day)
(415) 574-7700 - Call Collect (24 hours a day)
(703) 556-8878 - Call Collect (24 hours a day)
(757) 677-4701 - Call Collect (24 hours a day)
(410) 581-0120 - Call Collect (24 hours a day) (Español)
 
 
VISA Travel Services (please call collect):
 (604) 278-4108 - Call Collect) (24 hours a day)
 (512) 532-8297 - Call Collect
(804) 673-1675 - Call Collect
 
VISA Europe
Main Customer Service Number:
44-207-938-1031 - Call Collect (24 hours a day)
 
 
When calling from the USA or Canada, please use the Toll Free Number below to access the operator first:

 
 
Note:  VISA OR MASTERCARD CREDIT CARDS OR DEBIT CARDS ISSUED BY ANY BANK WORLDWIDE MAY BE REPORTED BY CALLING THE VISA OR MASTERCARD TELEPHONE NUMBERS (click appropriate link). THESE OFFICES ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK, AND WILL TRANSFER YOUR CALL TO ANY BANK YOU WISH TO SPEAK TO --- EVEN FOR PURPOSES OF DISCUSSING PERSONAL, CORPORATE OR OTHER BANK-RELATED INFORMATION.

 

Traveling?
For convenience while on the go, print this emergency service information (see above PDF Generator).

 

 

To best assist our customer service, please have the following information on hand:
  • Name of the financial institution that issued the card to you
  • Card type (i.e. Visa Classic, Visa Gold, Visa Platinum)
  • Country where the card was issued
 
  • Full credit card number of the card that is missing—and whether you are the primary cardholder or secondary cardholder
  • Exact cardholders name printed on the card
 
  • Home phone number
 
  • Identification verification information—social security number or similar, date of birth, and mother’s maiden name
Please note: If you are the secondary cardholder for this card, you will you will also need to provide the primary cardholder’s identification verifications details.

FDIC Money Smart Financial Education Program - (English & Spanish) FREE!


www.FDICMex.org

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ATTENTION:

Just need to contact a financial institution RIGHT NOW?

Then call one of the toll free numbers below for the country you are currently in:

(These Toll Free numbers work from ALL public payphones without requiring a card or coins.)

(Suggestion: Set a Speed Dial on your phones so you will have immediate access to all financial institutions without having to remember the telephone numbers!)


Toll Free Access via IPAN Call Button


Then, once you've dialed into one of our Public Access Numbers or use our Call Button, you can then simply SAY the name of the bank, insurance company, government agency, or financial institution you wish to be connected to, and you'll be connected immediately --- no need to remember telephone numbers --- Just SAY IT, and you're instantly connected!